Frequently Asked Questions
Q: What's the turn around time for
completing new websites?
A: The average turn around time for your website to be complete is 1 to
3 weeks once we receive all the information from you needed in the
development. More complex websites can take a longer, but most all are
completed within a two week time frame. We will be able to give you a
better idea once we know what it is you need accomplished. Please
contact us for further information.
Q: What do I have to do to get started?
The best way to begin is to fill out our Contact form. This is the best
way to give us more information about your idea. We will contact you for
additional information and for exact quotes, if needed. We are an all
inclusive company, which means we handle every aspect of your website.
If you're ready to get started, complete the Contact form and we'll be
in contact with you to discuss more details.
Q: Do you charge set up fees for any work?
No. There are no setup fees involved with anything that we do. Some
companies charge a setup fee to register your domain name, and some
charge to setup your hosting account. We do not, never have, and can't
see anywhere in the forseeable future where we ever will.
Q: Do you maintain sites as well?
We sure do. In fact, we've maintain just about every single website
we've every done at some point in time. (With the exception of those who
are no longer in business, and the inevitable few who have moved)
Maintaining websites is one of the strongest aspects of our business.
We'd be happy to discuss the ongoing maintenance of your website with
you at any time. If you're considering doing a newsletter, a weekly
email campaign, perhaps offering on-going specials, we can help you get
started the correct way, as soon as you'd like. Contact us for more
info.
Q: How do I send my website updates to you?
Delivery of updates can be done in a few ways.
1. Email always works best. If you are able, send what you need updated
to us by email, including any photos, with an exact description of what
needs to be done.
2. By Fax. If you have documents that cannot be sent through email, then
you can fax them to us. Our fax is monitored often, and your updates
will get right to us. If you have photos, they will still need to be
emailed, or delivered to us in another way. Either by obtaining them
from a website you are authorized to take them from, or by regular mail.
718-606-8821
3. By regular Mail.
4. We need to have some type of written instructions on what you want
done. By telephone does not work, so this is not an option, unless it is
something minor.
Q: This is my first website, and I don't know much about the
process. Will you help me understand what's involved?
Yes we will. We realize a lot of people aren't exactly sure of the
process it takes to start, build, and maintain a website. It's ok. We
are happy to answer any and all of your questions about getting your
website off the ground, in fact, our staff actually enjoys providing
that information to you. Like a lot of things, it "can" get very
confusing. We will explain the entire process to you in plain english,
so you walk away with a complete understanding of what it will take
getting your website off the ground.
Q: Do you have references? Is there anyone I can talk
to about your company, or your services?
Yes we do! Visit our clients
section on this website, and feel free to contact any one of the
businesses and ask them any question about us you'd like.
Q: What do I do if I have a problem with a website?
Online technical support is available over 16 hours a day, 7 days a
week. If you have an emergency situation, we promise to have it
resolved, within one hour, often less. Contact Support
here.
Q: How do you bill clients?
For all of our website services we will bill you by mailing, faxing or
emailing you an invoice. For new websites, once we have discussed the
cost involved, we work on a 50% down, 50% final when the website is
completed. Domain names and hosting fees will be a separate invoice from
a company we recommend you register with, if you so choose.
Monthly hosting is billed at the end of each quarter. Payments for
all services is required within 10 days of you receiving our bill.
Q: What methods of payment do you take?
We accept company and personal checks, bank transfers, money
orders, certified checks, and cash, and PayPal, which allows you to pay
with VISA, MC, AMEX, and Discover.
If you have additional questions not listed here, please contact us by phone, or online. We'll be happy to assist you in any way that we can.